Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Online Casinos. Most messages we receive come from readers checking a free spins no deposit offer, questioning a wagering requirement, or asking why a casino we cover is not available in their state. Email us at [email protected] and a person will read it.
One thing to establish before you write: we are an independent comparison and research publisher, not a casino operator. We cannot open, close, fund or unlock an account, release a withdrawal, restore a bonus, or overturn a decision made by an operator's fraud or compliance team. If your issue is with money in a casino account, the operator's own support desk is the first stop, and the section on complaints below explains the route after that.
How We Make Money, and What That Does Not Buy
Some links on this site are commercial. If you follow one and register, learningearningliving.com may earn a commission from the operator. That arrangement does not decide which brands appear, where they rank, what editorial rating they carry, or how bluntly we describe their bonus terms. Commercial contacts are welcome, but a partnership discussion and an editorial placement are separate conversations, and we will say so if an approach mixes the two.
What to Include So We Can Actually Help
Detail speeds things up considerably. A message saying "the free spins didn't work" gives us nothing to check. Please include whichever of these apply:
- The brand and the exact offer wording — the promotion as it was displayed to you, not a summary of it.
- The date you saw it — casino promotions change without notice, and an offer from March may not exist today.
- Your state — eligibility for real-money play and for sweepstakes-style sites varies state by state, and it is often the whole answer.
- What you were told — a copy-paste of the support reply, with account numbers and card details removed.
- The page on our site — if you are flagging an error, tell us where you saw it.
Never send us passwords, full card numbers, Social Security numbers, or photographs of your ID. We do not need them and we do not want to hold them.
Reasons Readers Write to Us
| Type of message | What we can do |
|---|---|
| Corrections to bonus terms, ratings or availability | Re-check the source and update the page, with the review date refreshed |
| Questions about wagering, max bets, expiry or cashout caps | Explain how the mechanic works and point you to the clause that governs it |
| Payment and withdrawal questions | Explain typical processes and verification steps in general terms |
| Complaints about an operator | Note it in our research and outline the escalation route available to you |
| Responsible gambling concerns | Point you to self-exclusion tools and national support services |
| Partnership, press and media | Route it to the commercial side, kept separate from editorial |
Free Spins Questions We Get Most Often
Because this site leads on free spins and no-deposit style rewards, a large share of our inbox concerns them. Three patterns come up repeatedly, and you may not need to write at all once you have checked them.
Spins arrive in tranches, not all at once. A headline number is often released in daily batches over several days, with each batch expiring if unused. Check the promotion page for the drip schedule before assuming spins are missing.
Spins are locked to named games. Free spins almost always run on one title or a small set chosen by the operator, at a fixed stake the operator sets. You usually cannot move them to a game you prefer, and the fixed stake is why winnings from spins look small relative to your normal bet size.
Winnings from spins are bonus funds, not cash. They typically carry a wagering requirement — playthrough you must complete before a withdrawal is possible — and frequently a cashout cap that limits what can convert to withdrawable money no matter how well the spins landed. A maximum bet rule while wagering is live is the clause that most often voids a balance, and it is enforced automatically.
Offers We Are Asked About
The brands ranked on this site attract the bulk of our reader mail. Short notes on the most-queried, including the limitation each one raises:
Raging Bull — 410% up to $10,000 + 50 Free Spins
Our highest-rated listing at 10.0, and the one that generates the most questions, largely because the $10,000 figure is a ceiling rather than an expectation. To approach it you would need to deposit at a level most readers never will, and the 50 free spins attached are normally restricted to a specified slot. The material conditions to read before you claim: the deposit required for each tier, the playthrough multiple on both the cash bonus and any spin winnings, the maximum bet allowed while that playthrough is outstanding, and whether a cashout cap applies. The limitation is straightforward — a very large percentage paired with a very large ceiling usually means correspondingly heavy wagering, and it is the wrong shape of offer for a small, cautious deposit.
Magician Bet — 101% No Wagering
Rated 9.7, and worth its own note because "no wagering" is the rarest term in this market. If the offer is genuinely wager-free, winnings convert to withdrawable cash without playthrough, which removes the single biggest reason bonus balances are lost. That is a real structural advantage over percentage-heavy competitors. The limitation is scale: 101% is a modest match beside the headline numbers elsewhere on this list, and wager-free offers commonly carry tighter caps on maximum bonus size or on winnings. Read what "no wagering" covers — the bonus itself, any spin winnings, or both.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Also 9.7, and the clearest example on the page of a named-game spins offer. The spins are tied to Cash Chaser specifically, which is useful transparency: you know exactly what you are playing before you deposit. Check the spin value, how many days the spins remain live, and whether winnings from them sit under the same playthrough as the 375% match or a separate one. The limitation is the flip side of that clarity — if the named slot does not suit you, there is no substitution, and the spins portion simply may not be worth much to you.
Uptown Aces — 600% For New Players
Rated 9.6 and the largest match percentage listed. Percentage size is the least reliable indicator of value in this industry, and a 600% match should be read alongside its wagering multiple and cashout limit before it is compared with anything else. The limitation is that offers of this size are typically the most heavily conditioned on the page, and are restricted to a first deposit only.
Further down the rankings, Card Crush (9.5), Zumba Cards (9.3), BetUS (9.2), Amazon Jackpots (8.9), Slots and Casino (8.9) and Bets.FM (8.8) round out the list. Note that several of these use different currencies and mechanics from a standard cash match — Zumba Cards quotes a 250% deposit bonus up to 250 SC and Amazon Jackpots offers 4 posters plus 40 free SC and a bonus wheel for $20, both denominated in sweeps-style credits rather than dollars, while Bets.FM's 225% up to 1 BTC plus 225 free spins is quoted in cryptocurrency. Card Crush's instant welcome reward of 2 mystery coins and 5 cards is not a deposit match at all. If you are writing to ask why these are not directly comparable to a dollar figure, that is the reason.
Money Questions: Deposits, Withdrawals and Fees
We cannot see your account, but we can explain the mechanics, and most payment mail is really a question about one of these.
- Minimum deposits — a promotion has a qualifying minimum that is often higher than the site's general minimum. Deposit under it and the bonus does not trigger, and operators rarely apply it retroactively.
- Paying in — debit cards are the most widely accepted route for US players; credit card acceptance varies by issuer and by state and is often declined outright. ACH bank transfer, online banking, prepaid cards and cash-at-counter services appear at many sites. PayPal and other e-wallets are available at some US operators but not all, so verify it on the cashier page rather than assuming.
- Getting paid — withdrawals usually return by the method used to deposit where that is possible, with bank transfer or check as the fallback. Expect a pending or review period set by the operator, then the processing time of the method itself. Advertised timings are the operator's claim, not a result we have measured.
- Limits and fees — minimum withdrawal amounts, weekly or monthly caps, and fees on some methods are all common. Caps matter most after a large win, because a capped payout schedule can stretch a single balance across many weeks.
- Verification — KYC identity checks are standard and legally required. Source-of-funds checks can follow on larger amounts. Completing verification before you request a payout is the single most effective way to avoid a delay.
The Games Behind the Offers
Free spins only ever apply to slots, which is why the rest of the catalog matters for wagering. Slot libraries range from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the top prize grows across a network. Table games — blackjack, roulette, baccarat and casino poker variants — usually contribute a reduced percentage toward wagering requirements, or none at all, and live dealer rooms streaming real tables are frequently excluded from bonus play entirely. Outcomes on digital games are produced by random number generators, and published return to player figures are long-run averages across millions of rounds, not a forecast for your session. If you are writing to ask why a game did not clear your bonus, game contribution weighting is almost always the answer.
What Else These Operators Run
Several brands listed here are not casino-only businesses. BetUS operates sportsbook betting alongside casino play, and sports wagering sits under separate state rules, separate bonus terms and separate wagering mechanics — a sportsbook bonus rarely transfers to slots or counts toward casino playthrough. Card Crush, Zumba Cards and Amazon Jackpots run card, poster and sweeps-coin formats built on promotional-entry models rather than direct cash stakes, which changes both how you pay in and how prizes are redeemed. Bets.FM accepts cryptocurrency, adding exchange-rate movement and network fees that a dollar account does not have. Poker rooms, bingo and virtual sports appear at some operators too. When you write to us, name the product as well as the brand, because the terms differ between them.
Who May Play, and Under Which Rules
Online casino gambling in the United States is regulated at state level, not federally. There is no single national license: a handful of states have authorized real-money online casino play and license operators individually, while sports betting is legal in a considerably wider group of states, and many states permit neither. Federal law sits alongside this — the Wire Act and UIGEA govern certain interstate and payment activity — but the question of whether you may legally open an account is answered by your state's own regulator, not by Washington.
Practical consequences for you: the minimum age is 21 in most regulated states and 18 in a few, you generally must be physically located inside a licensed state to play there, geolocation software will check that, and identity verification is mandatory. A site accepting a registration from your state is not the same thing as being authorized to serve it. Verify licensing with the state gaming authority before you deposit — we will help you find the right regulator if you ask, but we cannot certify any operator's standing, and we do not describe any casino as completely safe.
Complaints and Disputes
If money is in dispute, work through it in order:
- Raise it with the operator's support desk in writing and keep the transcript.
- Escalate to their formal complaints process and ask for a final written decision.
- Take it to the licensing regulator for the state involved, or to the alternative dispute resolution body named in the operator's terms.
- Tell us what happened — we cannot arbitrate or recover funds, but documented patterns feed into our research and our ratings.
If Gambling Has Stopped Being Fun
Contact us if you want help finding the right tool, but do not wait on a reply to act. Licensed operators must offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion, all set from your account settings. State self-exclusion programs cover every licensed operator in that state at once. Blocking software can restrict gambling sites across your devices. In the US, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, by text and by online chat, and it is free and confidential. Gambling is entertainment that costs money, never a way to make it or fix a shortfall.
Response Times and Editorial Contact
We aim to reply within two business days. Factual corrections are prioritized, because a wrong bonus term on our page can cost a reader real money. Verified changes are made promptly and the page's review date updated — the offers and terms on this site were last checked on Sep 25, 2026, and casino promotions can change between our checks and your visit, so the operator's own terms page is always the authority. Editorial oversight for this page sits with Lauren Marshall.
Readers outside the US sometimes reach us by mistake; if you arrived looking for UK-facing coverage, our guide to casinos operating outside the GamStop scheme is the relevant page, and different rules and protections apply there.
Whatever the reason, write when you are ready. Be specific, leave out anything sensitive, and we will give you a straight answer or tell you plainly that we do not have one.